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Chris Voss is a former FBI hostage negotiator who has used communication to save lives. Alan Alda interviews Chris about his experiences and they discuss intense situations where empathy has been successfully used as a tool to guard against the unthinkable. Alan also has a few tricks up his own sleeve as he lures Chris into a role play situation to see how well he does under pressure. Support the show: https://www.aldacommunicationtraining.com/podcasts/ See omnystudio.com/listener for privacy information.