Take a Moment

Take a Moment Podcast

Join hosts Nathan Bennett and Mari Yamaguchi as they explore how great leaders think, learn from their failures, and how they inspire others to succeed. Spanning across multiple industries, our guests include the CEO of an International Airport, the Director of a bustling contact center, female leaders in technology, experts in sales and marketing and many more.

Season Finale: Engineering Soaring Experiences
Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst disasters; what do all of these have in common? One man and the teams he has assembled to provide world-class experiences to travelers. Meet the CEO of the Indianapolis International Airport Authority, Mario Rodriguez, an engineer and innovative business leader who understands that every experience starts and ends with people. Listen to his leadership philosophies and the fundamental custom...

Sails of success - Emotional intelligence to build the right experience
How do you react in a stressful situation? Do you go into panic mode? Or are you the calming influence? Tune in to hear from Tom Lacroix, VP Admissions and Customer Care, at Full Sail University and learn how emotional intelligence is not just about having “all the feels,” but an important trait and skill for both leadership and front-line employees. Full Sail has deployed those skills to build a thriving employee culture and help put the wind in the sails for success for their students....

The show must go on – Finding relationship magic in ascots
Modern selling is evolving. Listening and taking the time to walk alongside your customers is valuable. For organizations, casting the right sales team becomes essential in producing the right atmosphere for learning for the customers. Hear sales professionals, Michael Walkup, Manager, Velocity Solution Consulting and Ali Smith, Mid-Market Account Manager, as they take us through the art and production of building genuine relationships with customers and their tips on what it takes to create a successful ca...


CX Heroes save the day!
Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear stories from two Genesys CX Hero award winners, Kate Kuehn of Crisis Services Canada and Nicole Martin of Australia’s My Budget. These two amazing women share their philosophies on what it takes to go above and beyond to help people during times of extreme distress and how they impact lives every day at work. This episode was recorded live on stage at Xperience19 in Denver and is a c...

Becoming leadership superheroes
What’s your superpower? What’s your Kryptonite? Would you rather battle one horse-sized duck or a 100 duck-sized horses? This episode of Take a Moment continues our conversation with Dan Rood, vice president of product marketing, and Chris Howe, vice president of professional services as we explore how asking the right questions in an interview can help you establish trust and build a team of superheroes. Dan and Chris also share their personal perspectives on how to balance work and fatherhood....

Building your leadership armor
What separates someone as a leader over being just a manager — and how do you build a team that’s as strong as a suit of armor? What can a team gain by being empowered to make decisions and mistakes. Tune in for the first part of a two part conversation to hear philosophies from Dan Rood, VP, Product Marketing, and Chris Howe, VP, Professional Services, as they explore the different roads that take you to leadership. From building the right team to building leaders among teams, discover the moments that hel...


Squad Goals - To Affinity and Beyond
Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like technology. Join guests Nikki Adams, Senior Tool & Process Manager, Emma Ehrhardt, Senior AI/Machine Learning Engineer and Anitha Udupi Nagaraj, Technical Team Manager, as they share their experiences with leading predominately male teams, what drew them to technology and engineering, lessons learned from other women, and the importance of building your “squad.”...

Greatest Fears - Birds and Elevators
Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an elevator, handling birds in the ER and fixing a TV in a hospital room. Join Stacey Weber, Director of Client Experience and Solution Center at Medxcel, to explore the important role call center agents play in ensuring businesses run efficiently. Topics include: Building the right culture to ensure your agents can thrive and grow, why leaders must demonstrate behaviors they want to see i...

What is Take a Moment: Meet the hosts and series introduction
The podcast that explores the essence of customer experience, creativity and company culture through stories with numerous accomplished professionals. Hosts Nathan Bennett and Mari Yamaguchi talk with great leaders about how they think, learn from their failures and inspire others to succeed. Guests include: the CEO of an international airport, the director of a bustling contact center, female leaders in technology, and experts in sales and marketing. If you’re hungry for insightful, compelling — and often ...